How to Switch Phones on Verizon: Get Started Now

Upgrading to a new smartphone or swapping devices shouldn’t interrupt your service—or cause unnecessary stress. Whether you’re moving to a new iPhone, Android device, or simply shifting between older phones, Verizon makes switching seamless—if you know the steps. This guide walks you through how to switch phones on Verizon efficiently while preserving your data, contacts, and plan.

From understanding device compatibility to activating your new phone correctly, this article will explain each step in detail so you can stay connected without missing a beat.

Determine if Your New Phone Is Compatible with Verizon

Before initiating a phone switch, confirm that your new device will work on Verizon’s network. Smartphones must be carrier-compatible and unlocked (if previously used on another network).

• For new phones: Devices purchased directly from Verizon are guaranteed to be compatible.
• For bring-your-own-device (BYOD) users: Use Verizon’s device compatibility tool by entering your phone’s IMEI number.

If you’re unsure how to locate your IMEI number, it can typically be found in:

• Device Settings (under “About Phone”)
• Dialing *#06# on your phone
• The original box or SIM tray

Consider factors like 5G support, eSIM capability, and VoLTE compatibility. Verizon is gradually retiring CDMA support, so older devices may not be eligible.

Back Up Your Data

Switching devices should never mean sacrificing your personal data. Whether you use iCloud, Google Drive, or Verizon Cloud, ensure everything is securely backed up before powering down your old phone.

iPhone Users

• Use iCloud Backup or iTunes/Finder on a Mac.
• Confirm that your latest backup includes photos, messages, app data, and settings.

Android Users

• Sync everything to your Google Account under Settings > Backup and Restore.
• Use Google One or another cloud service for photos and videos.

Verizon Cloud Option

Verizon Cloud offers cross-platform backup for contacts, media, and messages. If you’re an existing Verizon customer, you may already have access via your plan. Check your My Verizon app to manage cloud settings.

Gather Essentials Before You Switch

Ensure you have everything before starting the activation process:

• Your new or replacement phone
• Your current Verizon SIM card (unless you’re changing it)
• Wi-Fi access (for setup and updates)
• My Verizon login credentials

For newer phones, you may be using an eSIM instead of a physical SIM. Verizon supports eSIM on most recent iPhone and Android models—activation steps for both are outlined below.

How to Switch Phones on Verizon via the My Verizon App

Verizon’s self-service app is the fastest and most convenient way to switch devices.

If You’re Keeping the Same SIM Card

1. Turn off both old and new devices.
2. Remove the SIM card from your old device.
3. Insert the SIM into your new phone.
4. Turn on the new device and connect to Wi-Fi.
5. Open the My Verizon app and sign in.
6. Tap “Devices” and select “Activate or Switch Device.”
7. Follow the guided steps to complete the activation.

If You’re Using a New SIM Card or eSIM

1. Sign in to the My Verizon app.
2. Go to “Devices” > “Activate or Switch Device.”
3. Choose “I’m bringing my own device” if your phone is unlocked and not from Verizon.
4. Enter your new device’s IMEI number (this step verifies compatibility).
5. Choose between SIM or eSIM. If using eSIM, Verizon will push activation credentials over the network.
6. Finish the setup steps prompted in the app.

Switching Phones for Current Verizon Customers with Upgrades

If you’re upgrading your device through Verizon:

• Your new phone will arrive with instructions and a pre-installed SIM or eSIM configuration.
• Power off your old phone.
• Turn on the new one, and follow the on-screen setup prompts.
• Log in with your Apple ID or Google account to restore your previous settings and data.

Verizon typically activates new phones automatically within a few minutes of power-on and network connection. If activation doesn’t occur, you can trigger it manually via the My Verizon app or by calling *611.

How to Switch to an Unlocked Phone Purchased Elsewhere

Phones purchased from Apple, Samsung, or Google stores—when specified as unlocked—can often be used with Verizon’s BYOD program.

Steps:

1. Verify the device’s IMEI at Verizon’s bring-your-own-device portal.
2. Choose and order a Verizon SIM card or activate via eSIM.
3. Insert the SIM, complete setup, and install any carrier-profile updates (usually automatic).
4. Confirm network compatibility by making a call or testing data speeds.

Refer to OEM guides like Apple Support, Samsung Support, or Google Pixel Help if you run into brand-specific configuration challenges.

What Happens to Your Line, Plan, and Number?

Your Verizon wireless plan and phone number stay the same when you switch devices—unless you intentionally select a new number or switch to a new line.

Here’s what transfers automatically:

• Your phone number and plan details
• Billing and account settings
• Service features like hot spot, call forwarding, and voicemail

Add-ons like device protection or insurance may need to be re-enrolled for your new device. You can confirm coverage in the My Verizon app under “Add-ons & More.”

Final Checks Before You Switch

To ensure a seamless phone switch on Verizon:

✔ Confirm compatibility by verifying the IMEI
✔ Back up old phone data via cloud or hard copy
✔ Prepare your Verizon login, SIM/eSIM, and Wi-Fi connection
✔ Follow Verizon app steps for activation
✔ Test calls, texts, and internet on the new device

Switching phones—when done methodically—is quick, secure, and minimally disruptive. Verizon’s network is designed to support this flexibility, whether you’re upgrading or testing out another device.

For the most accurate and device-specific instructions, always reference the My Verizon app or contact Verizon support directly.