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Welcome to Verizon Home Internet



Choose Your Device
5G
LTE

Step 1: Download the My Verizon app.

Get the app for step-by-step setup instructions, easy access to our support team, and more.

Step 2: Plug in your Verizon Internet Gateway.

After plugging it in, the Gateway should take about 5 minutes to connect to our 5G Ultra Wideband network. Once you’re on our network, you’ll use My Verizon app to connect your devices and personalize your settings.

Getting Ready For Your 5G Home Internet

Its blinking white light means it’s starting up. The light may then fluctuate between red and white for up to 5 minutes. Don’t unplug. If it settles on white you’re all set. If the light blinks white again, it’s updating software. Don’t unplug and wait for about 3 minutes. If it settles on solid red don’t worry. My Verizon app will help you find a 5G signal. The 5G compass will guide you towards a 5G antenna to test for a signal. Once the light turns white, the Gateway set up is complete.

You can now scan the QR code on the set up guide which will lead you to My Verizon app.

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Most Frequently Asked Questions About 5G Home Internet


How long will the Internet Gateway take to set up?
The start-up process will take about 5 minutes and if you’ve chosen a location with a strong 5G signal, that’ll be all you need before connecting your devices. If you need to test out other locations, you may need to repeat the process 2 or 3 times.

What if I can’t find a good 5G signal?
If you don’t have a good 5G signal, the Internet Gateway will display a red light after the initial 5-minute start-up. If this happens, you’ll unplug it and move it to a new location. If you’re still not getting a good signal, My Verizon app will help you find one, and if you’d rather speak to someone, it can connect you with an expert. The Internet Gateway will settle on a solid white light when the 5G signal is good.

What will I need to set up the Internet Gateway?
Everything you’ll need will be in the box, including a setup guide. Additional step-by-step instructions will be available in My Verizon app.

Where should I set up the Internet Gateway?
Signals are strongest when they’re unobstructed by walls, furniture or other objects, so set up the Internet Gateway near a window or an exterior-facing wall. Make sure there’s a power outlet nearby, and that it’s away from any water source.

When will my order arrive?
Track your shipment here.

Step 1: Download the My Verizon app.

Get the app for step-by-step setup instructions, easy access to our support team, and more.

Step 2: Plug in your Verizon Internet Gateway.

After plugging it in, the Gateway should take about 5 minutes to connect to the Verizon network. Once you’re on our network, you’ll use My Verizon app to connect your devices and personalize your settings.

Most Frequently Asked Questions About LTE Home Internet


How long will the Internet Gateway take to set up?
The start-up process will take about 5 minutes and if you’ve chosen a location with a strong LTE signal, that’ll be all you need before connecting your devices. If you need to test out other locations, you may need to repeat the process 2 or 3 times.

What if I can’t find a good LTE signal?
If you don’t have a good signal, the Internet Gateway will display a red light after the initial 5-minute start-up. If this happens, you’ll unplug it and move it to a new location. If you’re still not getting a good signal, My Verizon app will help you find one, and if you’d rather speak to someone, it can connect you with an expert. The Internet Gateway will settle on a solid white light when the signal is good.

What will I need to set up the Internet Gateway?
Everything you’ll need will be in the box, including a setup guide. Additional step-by-step instructions will be available in My Verizon app.

Where should I set up the Internet Gateway?
Signals are strongest when they’re unobstructed by walls, furniture or other objects, so set up the Internet Gateway near a window or an exterior-facing wall. Make sure there’s a power outlet nearby, and that it’s away from any water source.

When will my order arrive?
Track your shipment here.

Challenges setting up your Verizon Home Internet Device?

Contact Victra for setup assistance.
855-205-9473
10am to 5pm M-F EST

Call 855-205-9473
Learn More

Picture of Verizon Home internet router

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