fbpx

Limited Time Exclusive Deals! Join VIP Text Club

Victra independently operates this site and is a Verizon Authorized Retailer.

Welcome to Verizon Home Internet

Congratulations on making the switch to Verizon home Internet

Please click on one of the two tabs below to find instructions on how to set up your new router. The first tab will provide a step-by-step guide for setting up your LTE router, while the second tab will provide a step-by-step guide for setting up your 5G router.

Choose Your Device
LTE
5G

Step 1: Download the My Verizon app.

Get the app for step-by-step setup instructions, easy access to our support team, and more.

Step 2: Plug in your Verizon Internet Gateway.

After plugging it in, the Gateway should take about 5 minutes to connect to the Verizon network. Once you’re on our network, you’ll use My Verizon app to connect your devices and personalize your settings.

Most Frequently Asked Questions About LTE Home Internet


How long will the Internet Gateway take to set up?
The start-up process will take about 5 minutes and if you’ve chosen a location with a strong LTE signal, that’ll be all you need before connecting your devices. If you need to test out other locations, you may need to repeat the process 2 or 3 times.

What if I can’t find a good LTE signal?
If you don’t have a good signal, the Internet Gateway will display a red light after the initial 5-minute start-up. If this happens, you’ll unplug it and move it to a new location. If you’re still not getting a good signal, My Verizon app will help you find one, and if you’d rather speak to someone, it can connect you with an expert. The Internet Gateway will settle on a solid white light when the signal is good.

What will I need to set up the Internet Gateway?
Everything you’ll need will be in the box, including a setup guide. Additional step-by-step instructions will be available in My Verizon app.

Where should I set up the Internet Gateway?
Signals are strongest when they’re unobstructed by walls, furniture or other objects, so set up the Internet Gateway near a window or an exterior-facing wall. Make sure there’s a power outlet nearby, and that it’s away from any water source.

When will my order arrive?
Track your shipment here.

Step 1: Download the My Verizon app.

Get the app for step-by-step setup instructions, easy access to our support team, and more.

Step 2: Plug in your Verizon Internet Gateway.

After plugging it in, the Gateway should take about 5 minutes to connect to our 5G Ultra Wideband network. Once you’re on our network, you’ll use My Verizon app to connect your devices and personalize your settings.

Getting Ready For Your 5G Home Internet

Its blinking white light means it’s starting up. The light may then fluctuate between red and white for up to 5 minutes. Don’t unplug. If it settles on white you’re all set. If the light blinks white again, it’s updating software. Don’t unplug and wait for about 3 minutes. If it settles on solid red don’t worry. My Verizon app will help you find a 5G signal. The 5G compass will guide you towards a 5G antenna to test for a signal. Once the light turns white, the Gateway set up is complete.

You can now scan the QR code on the set up guide which will lead you to My Verizon app.

Watch Video

Most Frequently Asked Questions About 5G Home Internet


How long will the Internet Gateway take to set up?
The start-up process will take about 5 minutes and if you’ve chosen a location with a strong 5G signal, that’ll be all you need before connecting your devices. If you need to test out other locations, you may need to repeat the process 2 or 3 times.

What if I can’t find a good 5G signal?
If you don’t have a good 5G signal, the Internet Gateway will display a red light after the initial 5-minute start-up. If this happens, you’ll unplug it and move it to a new location. If you’re still not getting a good signal, My Verizon app will help you find one, and if you’d rather speak to someone, it can connect you with an expert. The Internet Gateway will settle on a solid white light when the 5G signal is good.

What will I need to set up the Internet Gateway?
Everything you’ll need will be in the box, including a setup guide. Additional step-by-step instructions will be available in My Verizon app.

Where should I set up the Internet Gateway?
Signals are strongest when they’re unobstructed by walls, furniture or other objects, so set up the Internet Gateway near a window or an exterior-facing wall. Make sure there’s a power outlet nearby, and that it’s away from any water source.

When will my order arrive?
Track your shipment here.

Join Victra's Mailing List

Get Deals from Verizon, plus Victra's Exclusive Offers, Accessory Discounts, and Door-busters.

Menu
Store Locator