Verizon One Talk

Eligible Consumer plans: 5G Start, 5G Play More, 5G Do More, 5G Get More.
Eligible Discontinued Consumer plans: Play More Unlimited*, Do More Unlimited*, Get More Unlimited*, Above Unlimited*, Beyond Unlimited*, Go Unlimited*, Shared Data Plan – 5GB**, Shared Data Plan – 10GB**.
Eligible Business plans: The Verizon Plan for Business (up to 25 lines), The new Verizon Plan for Business (up to 25 lines), Flexible Business Plans, Nationwide for Business Plans, Business Unlimited, Business Flex, Business Custom. The MORE Everything® Plan for Small Business (up to 10 lines)*, Small Business Plans (up to 25, 50 or 100 lines), The Verizon Plan (up to 10 lines)*, The new Verizon Plan shared data plans, e.g., S, M, L (up to 10 lines)*.

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All 5G Ultra compatible smartphones sold by Verizon support One Talk, plus many more. Click here to see the list of devices supporting One Talk.

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One Talk uses VOIP (Voice over Internet Protocol) technology and requires a broadbank internet connection. The amount of broadband speed required varies by the quantity and type of phones assigned to the One Talk plan.

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You can use an existing mobile or landline number as your One Talk phone number, or port over a telephone number from another carrier by clicking here and following the steps.

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One Talk Side View enables select third party business apps to easily work out of the box with One Talk Mobile and Desktop Apps such as Microsoft Office 365 and Google Workspace. Premium integrations include SalesForce, SugarCRM, and Microsoft Dynamics 365. The integrations allows tasks in One Talk such as logging calls, tasks, and events to synch with the compatible 3rd party CRM solutions.

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Verizon recommends the T67LTE, an advanced wireless cellular business desk phone based on the Android™ operating system. The screen and functions are intuitive and offer a user experience similar to an Android smartphone. Setup is easy because it requires no network wiring and the device has a built-in embedded SIM (eSIM) card for connecting to the Verizon 4G / Voice over LTE (VoLTE) network. Typical data usage per phone is 100 MB per month compared to the ceiling of 500 MB data usable per phone per month. For more information on the Verizon One Talk T67LTE visit here.

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All mobile device One Talk features will work except the following:
•Multicast Paging
•Line bridging
•Adding a native smartphone to share the number
•MMS messaging (regular SMS functionality)

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This feature allows you to route calls over cellular voice networks instead of a data channel. This can result in improved call quality and the solution offers multi-carrier support if some of your devices are not using Verizon’s voice channel. Additionally if you want to use voice minutes instead of data, the Call Through feature from One Talk allows you to do this.

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One Talk works best when you’re in 4G LTE coverage. The calling behavior will fluctuate once you move outside of 4G LTE territory. If possible, connect to a Wi-Fi network when you’re not in a strong 4G LTE coverage area. Using the Transfer to Cell Phone option for call transfer will allow you to transfer the call from the app to your smartphone, which may provide a better calling experience when you have weak cellular signal. Using the Call Through feature will provide you with the best overall experience for making, receiving and managing calls especially when experiencing a weak cellular signal.

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One Talk desk phones are available through Victra’s Small and Medium business helpdesk and can be ordered from any Victra retail store. For assistance with your business account or for business solutions please call our business helpdesk: call (855)-851-4183(M-F, 9 to 9 EST) or visit a Victra-Verizon store near you.

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All One Talk voice minutes and usage are tracked for reporting purposes on your bill, regardless of the device used. This lets you review the calls you’ve made during your billing cycle, but it doesn’t mean you pay extra for your calls.The way your calls are billed varies by device: All plans available for One Talk come with unlimited minutes and text. Video calls use data for the video portion of the calls, which will apply against the allowance on your data plan, unless the device is connected to Wi-Fi. Calls placed from a One Talk desk phone use a broadband internet connection to the Verizon network. These calls don’t use your plan minutes, if applicable. They use data from your internet service provider (ISP), which is included in your monthly broadband service charges. Calls placed from the One Talk mobile app on a smartphone or tablet use data instead of minutes. These calls will apply against the allowance on your data plan, unless the device is connected to a Wi-Fi network.

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There are a couple of ways to make a One Talk video call. To place video calls on One Talk: Enter the number on the Keypad tab (native or enhanced).
After connecting, tap the Video Camera icon. If a call starts as a voice call, at any point during the conversation that call can be upgraded to a video call (as long as the other party has video calling capabilities on his/her device, denoted by an active Video icon on the phone display). To make a video call using Wi-Fi: Make sure your device is connected using the Wi-Fi setting and not the 4G LTE connection. You can make a One Talk Wi-Fi call (Voice and/or Video) the same way you would on any video calling-capable mobile device: Enter a number with the phone dialer (native or enhanced). Tap the Video Camera icon on the dialer.

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