Chat Icon Chat with us
×
Ready to purchase? Call 855-428-1621 to complete your order by phone.

Victra independently operates this site and is a Verizon Authorized Retailer.

Terms of Use

ABC PHONES OF NORTH CAROLINA, INC. (“VICTRA”)

TERMS OF USE

 | Last Updated: June 3, 2026

THESE TERMS OF USE INCLUDE

  • A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT WILL GOVERN ANY CLAIM OR DISPUTE YOU MAY HAVE WITH VICTRA IN SECTION 17
  • INFORMATION ON OUR TEXT MESSAGING PROGRAM IN SECTION 5

 

VICTRA, a U.S. company headquartered in Durham, North Carolina, (“we” or “VICTRA”) offers this website (“Site”), services, and products (collectively “Services”) conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). The Site Privacy Policy https://victra.com/privacy governs personal information we collect through the Site and is incorporated in these Terms. To the extent the provisions of the Privacy Policy conflict with these Terms, these Terms of Use govern.

BY ACCESSING OR USING THE SITE AND SERVICES IN ANY WAY, YOU EXPRESSLY AGREED TO AND ARE LEGALLY BOUND BY THE TERMS OF USE. IF YOU DO NOT AGREE TO THE TERMS, CEASE USING THE SITE AND SERVICES IMMEDIATELY.

THE SITE IS AVAILABLE ONLY TO INDIVIDUALS AND ENTITIES THAT CAN FORM LEGALLY BINDING CONTRACTS UNDER APPLICABLE LAW. WITHOUT LIMITING THE FOREGOING, THE SITE AND THE SERVICES (“SERVICES”) OFFERED BY THE SITE ARE NOT AVAILABLE TO MINORS.

1.  MODIFICATION OF THESE TERMS

We reserve the right in our sole discretion to change, modify, add, or remove the terms, conditions, and notices under which the Site is offered. It is your responsibility to check periodically for any changes we may make to these Terms. Your continued use of this Site following the effective date of changes to these Terms or other policies means you accept and consent to the changes. These Terms may not be modified except by revised Terms posted by VICTRA on VICTRA.com or a written amendment signed by an authorized representative of VICTRA. The revised Terms of Use will be effective as of the date it is posted on VICTRA.com.

2.  LICENSE AND ACCESS

VICTRA grants you a limited license to access the Site. This license is solely for your individual use and may not be transferred to anyone else. This license does not include any resale or commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. The Site or any portion thereof may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without the express prior written consent of VICTRA.

3.  NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the Site, you warrant to us that you will not use the Site for any purpose that is unlawful or prohibited by these Terms, conditions, and notices. You will comply with all applicable laws, including but not limited to, privacy laws, intellectual property laws, export control laws, regulatory requirements, etc.

You will use the Site in a professional manner, and you may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided through the Site.

In the event you gain access to information or material not intended to be accessed by you, you agree that you will immediately notify us and destroy all copies of such information in your possession and not forward such information to any third party. For this notice we may be contacted at consumerprivacy@victra.com.

You agree you will not:

  • use any robot, spider, other automatic device, or manual process to monitor or copy the Site or the contents or information contained therein.
  • use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted through the Site.
  • mirror, copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for any information in which you have an ownership interest) from the Site without our prior express written consent or the appropriate third party.
  • frame, scrape, data-mine, extract, or collect the content of the Site in any form or manner.
  • provide information to us that contains any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information.
  • create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers.

 

4.  INFORMATION YOU PROVIDE TO VICTRA

When you contact us, complete a form, respond to a survey, or otherwise communicate with us through the Site, you may provide information such as your name, contact details, and the content of your message or response (collectively “Submissions”). We use Submissions solely to respond to your inquiry, improve our services, and operate our business. All personal information provided through the Site will be handled in accordance with our Privacy Policy, the terms of which are incorporated into these Terms and can be accessed at https://victra.com/privacy.

We are under no obligation to act on any Submission and may in our sole discretion decline to respond or take action. By providing a Submission you warrant and represent that any information you provide is accurate and that you have the right to provide it to us.

 

5.  SMS COMMUNICATIONS TERMS AND CONDITIONS

By signing up for the VICTRA VIP Text Program, you are providing your express written consent to receive non-marketing/transactional and marketing text messages from us and others texting on our behalf including but not limited to texts sent by an automatic telephone dialing system at the mobile telephone number(s) you provide. By opting in, you consent to our collection and use of an electronic record to document that you have opted-in (“Opt-In”).

By opting in, you consent to receive recurring marketing and promotional messages from Victra, including promotional offers, product updates, device upgrade reminders, and service announcements.

You may opt out of these communications at any time. Your consent to receive marketing text messages is not required to purchase any goods or services.

 If you opt out of marketing text messages, you may still receive transactional or service-related messages as permitted by applicable law.

How to Opt-Out. You can cancel the SMS service at any time. Text STOP to the phone number you received a text from. After you send STOP, we will send a confirmation that you have been unsubscribed. To re-subscribe, opt in again as you did originally.

If you are experiencing issues with the messaging program, reply HELP for assistance, or contact us directly at consumerprivacy@victra.com or (855) 451-3314.

Carriers are not liable for delayed or undelivered messages.

Cost. Message frequency varies. We do not sell your mobile number or use it for third-party marketing purposes. Victra uses your information to send marketing messages directly and through service providers acting on our behalf. Messages may be sent via SMS, MMS, or enhanced messaging services such as RCS. View our Privacy Policy at victra.com/privacy

For privacy questions, please read our Privacy Policy: https://victra.com/privacy-policy/

Your Mobile Telephone Number. You represent that you are the account holder, or an authorized user on the account, for the mobile telephone number(s) that you provide. If you change your mobile telephone number, you are responsible for notifying us immediately. If you fail to notify us of a change, you agree to indemnify us in full for all claims, expenses, and damages related to or caused in whole or in part by such failure, including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.

By signing up for the VICTRA text messaging program and providing your mobile telephone number, you accept and agree to be bound by these SMS Terms and Conditions and the Site Terms of Use and any other applicable terms and agreements.

We reserve the right to terminate the text message program, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. You are responsible for managing the types of SMS texts you receive.

6.  EMAIL COMMUNICATIONS

You can limit the communications we may email you by:

  • following the unsubscribe instructions at the bottom of any marketing email to opt-out of receiving future marketing communications,
  • emailing us at consumerprivacy@victra.com, or
  • calling (855) 451-3314.

7.  LINKS TO THIRD PARTY SITES

The Site may contain links to other websites (“Linked Sites”). The Linked Sites are not under our control, and we are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. By providing these links, we do not endorse, sponsor or recommend such sites or the materials disseminated by, or services provided by them, and are not responsible for the materials, services or other situations at or related to or from any other site. We are not responsible for webcasting, or any other form of transmission received from any Linked Site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site or any association with its operators. We reserve the right to disable links from any third-party sites to the Site.

Please exercise discretion while browsing the Internet and using the Site. You should be aware that when you are using the Site, you could be directed to other sites that are beyond our control. There are links to other sites from the Site pages that take you outside of the Site. For example, if you “click” on a banner advertisement or a search result, the “click” may take you off the Site. This includes links from advertisers, sponsors, and content partners that may use our logo(s) as part of a co-branding agreement. These other sites may send their own cookies to users, collect data, solicit personal information, or contain information that you may find inappropriate or offensive. In addition, advertisers on the Site may send cookies to users that we do not control.

To the extent we list or link to third party products or services, our Site acts as the venue for suppliers to sell products and services (or, as appropriate, solicit offers to buy) and buyers to purchase such products and services. We are not involved in the actual transaction between buyers and suppliers. As a result, we have no control over the quality, safety or legality of the items advertised, the truth or accuracy of the listings, the ability of suppliers to sell items or the ability of buyers to buy items. We cannot ensure that a buyer or supplier will complete a transaction. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against with respect to such sites and third-party content.

8.  LINKS TO THIRD PARTY INTEGRATIONS

We may provide links to third party integrations. Third party integrations are websites or platforms that synchronize with our Site to provide you with additional functionality, tools, or services (e.g., maps, chat features).

You acknowledge and agree we are not responsible for the availability of such sites or resources and do not endorse and are not responsible or liable for any content, advertising, goods, services, or other materials on, available through, or provided by such sites or resources.

We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of any of your personal information that you provide or is collected by such sites. We encourage you to review the privacy policies and terms and conditions on those linked sites.

9.  DISCLAIMERS AND LIMITATION OF LIABILITY

VICTRA PROVIDES VICTRA.COM ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU THEREFORE USE VICTRA.COM AT YOUR OWN RISK.

The Site and the materials located on or through the Site are provided by us for informational purposes only, with the understanding that we are by the provision of these materials not engaged in the rendering of legal, financial, or other professional advice or service. Advice received via the site should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

While we will make every effort to keep content on this Site current, we do not guarantee it is the most up to date information available. On occasion, information and content on this Site or available through the Site may contain errors, including, without limitation, typographical errors, inaccuracies, or omissions related to product availability, special offers, product promotions, pricing information, product descriptions, or product shipping charges and transit times. WE MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, MATERIALS, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. VICTRA undertakes no obligation to update, amend or clarify information on the Site, including without limitation, product descriptions, product availability, or pricing information, except as required by law. No specified update or refresh date applied on the Site should be taken to indicate that all information on the Site has been modified or updated. Please remember when reviewing information on the Site that such information may not represent the complete information available on a subject. In addition, subsequent events or changes in circumstances may cause existing information on this Site to become inaccurate or incomplete. We may make improvements and/or changes to the Site at any time. You may not rely on any information expressed on the Site for any other purpose than permitted by these Terms.

TO THE MAXIMUM EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS, AVAILABILITY, COMPATIBILITY OR ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY AND/OR ITS SUPPLIERS OR THIRD-PARTY CONTENT PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS, COMPUTER VIRUSES, LOSS OF USE, DATA OR PROFITS, UNAUTHORIZED ACCESS TO AND ALTERATION OF YOUR TRANSMISSIONS AND DATA, AND OTHER TANGIBLE AND INTANGIBLE LOSSES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF EMAIL MESSAGES OR OTHER COMMUNICATIONS YOU SEND US, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF THE COMPANY OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

You agree that VICTRA is not responsible or liable in any way for injury, loss or damage to your computer or interception or use of credit card or payment information, related to or resulting from use of the Site or any sites, services or materials linked or related thereto or therefrom and also are not responsible or liable in any way for any injury, loss, claim or damage relating to or resulting from any part of the Site operating or not operating on computers or networks used by you or communicating with such computers or networks.

To the extent that a secondary party may have access to or view VICTRA content on your computer or mobile device, you are solely responsible for informing such party of all disclaimers and warnings in this Agreement.

10.  ELECTRONIC COMMUNICATIONS PRIVACY ACT NOTICE (18 U.S.C. 2701-2711)

We make no guaranty of confidentiality or privacy of any communication or information transmitted on the Site or any web site linked to the Site. We will not be liable for the privacy of the information, e-mail addresses, registration and identification information, disk space, communications, confidential or trade-secret information, or any other content transmitted over networks accessed by the site or otherwise connected with your use of the site.

11.  RIGHT TO CANCEL ORDERS

We reserve the right to cancel or modify purchases, order for services, subscription or account, or enrollment in activities and promotions when we reasonably believe that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the purchases or orders contain or resulted from a mistake or error or if you violate any provision of these Terms or any other posted policy on the Site.

12.  AVAILABILITY OF PRODUCTS AND SERVICES

The products and/or services described in and available through the Site may not be available in your country. We make no representation that the services or products offered in the Site are appropriate or available for use in any particular location. Those who choose to access the Site do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

If use of the Site and/or viewing or use of any material or content therein or services offered thereby violates or infringes any applicable law in your jurisdiction(s), you are not authorized to view or use the Site and must exit immediately. Your viewing and/or use of the Site constitutes your representation that you are unconditionally and without limitation permitted to view and use the Site and VICTRA and its affiliates, and their owners, partners, subsidiaries, officers, each of such person’s or entities’ directors, employees, contractors, agents, licensors and suppliers (collectively, the “Indemnified Parties”) may rely upon such representation.

The Site is operated from the United States, and it is possible that some software from the Site or the products and services offered on the Site may be subject to United States export controls. Products and services described on the Site and software downloaded or otherwise exported or re-exported from the Site are not intended for sale, download or export into (or to a national or resident of) any country that is subject to a U.S. or U.N. embargo or sanction or to anyone on the US Treasury Department’s list of Specially Designated Nationals or anyone subject to the same or similar restrictions even if not listed or the US Commerce Department’s Table of Deny Orders.

13.  COPYRIGHT AND TRADEMARK NOTICES

All materials and content contained on the Site (including but not limited to the text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software), and the Site itself, are copyrighted materials belonging exclusively to VICTRA or its content suppliers and are protected by United States and international copyright law. VICTRA enforces its copyright interests to the fullest extent permitted under the law, and shall seek civil and criminal remedies where appropriate, including the remedies provided for under sections 501 et seq. of Title 17 of the U.S. Code. All rights are reserved.

The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of the administrator(s) of the Site and others. Nothing contained on the Site should be construed as granted, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Sites without our written permission or the permission of such third party that may own the Trademarks displayed on the Sites. Any rights not expressly granted herein are reserved.

14.  INDEMNIFICATION

You agree to indemnify, defend and hold harmless VICTRA and its affiliates, and their owners, partners, subsidiaries, officers, each of such person’s or entities’ directors, employees, contractors, agents, licensors and suppliers (collectively, the “Indemnified Parties”), from and against any and all allegations, demands, claims, liabilities, damages, fines, losses, expenses, penalties or costs of whatsoever nature, including reasonable attorneys’ fees and court costs, and whether by reason of death of or injury to any person or loss of or damage to any property or otherwise (“Claims”) arising or resulting in any way from any violation of these Terms, your use or activity on the Site, the Services or products provided to you by VICTRA through the Site or any related act or failure to act by you and whether or not occasioned or contributed to by the negligence of the VICTRA or any agent or employee of the Indemnified Parties or any of them (except as and to the extent prohibited by applicable law) or Claims arising from your account, including, without limitation, any Claims related to infringement by you of the intellectual property rights of any person, including without limitation, copyright, patent, trade secret, trade mark, artist rights, droit moral, privacy, publicity or rights under other intellectual property laws.

Without limiting the foregoing, if you cause technical disruption of the Site or the systems transmitting the Site to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption. In the event that any Claim is made or any action or proceeding is brought against the Indemnified Parties, or any of them, arising out of or connected with the Terms, any such Indemnified Party may, by reasonable notice to you, require you, at your expense, to resist such Claim or take over the defense of any such action or proceeding and employ counsel for such purpose, such counsel to be subject to the prior written approval of such Indemnified Party, which approval shall be deemed to have been given hereby in the case of counsel acting for your insurance underwriters engaged in such resistance or defense. You shall cooperate with us in the defense of any Claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

15.  TERMINATION/ACCESS RESTRICTION

We reserve the right, in our sole and absolute discretion, to terminate your access to the Site, the related Services, or any portion thereof at any time, for any reason, without giving notice to you. This includes but is not limited to instances where you may show disregard for the Terms or act in an unacceptable manner, with the intent to annoy, abuse, threaten, or harass any other person, or in any other disruptive manner. We also reserve the right to refuse service, terminate accounts, remove or edit content or cancel orders in our sole and absolute discretion.

16.  RIGHT TO CANCEL OR SUSPEND USE OF SITE

If for any reason any portion of the Site is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond our reasonable control which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Site, we reserve the right (but not the obligation) in our sole and absolute discretion, to prohibit you and any other individual or entity from using the Site, and to cancel, terminate, modify or suspend the Site or any portion thereof and void such information.

17.  ARBITRATION AND WAIVER OF CLASS ACTION

EXCEPT AS THE TERMS OTHERWISE PROVIDE, YOU AGREE THAT ALL DISPUTES BETWEEN YOU AND VICTRA WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND THAT YOU WAIVE YOUR RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, OR OTHER REPRESENTATIVE ACTION.

Any arbitration will be held before a single neutral arbitrator and will be governed by the Consumer Arbitration Rules and the Consumer Due Process Protocol (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”) as currently in effect, and as modified by these Terms, and will be administered by the AAA. You can find the AAA Rules online at https://www.adr.org/consumer or you can call the AAA at 800-778-7879, or write them at American Arbitration Association Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043 (the “AAA Notice Address”).

Right to Opt Out of Arbitration. You have the right to opt out of this arbitration agreement. To do so, you must send written notice of your decision to opt out to WeCare@victra.com within 30 days of the date you first agree to these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out of arbitration, all other parts of these Terms remain applicable. Opting out of arbitration has no effect on any other agreements you may have with VICTRA. If you do not opt out within 30 days, you will be deemed to have agreed to arbitrate all covered disputes. Arbitration uses a neutral arbitrator to resolve a dispute instead of a judge or jury. It results in a final and binding decision that is subject to limited appellate review. By agreeing to arbitration, you waive the right to resolve your dispute through other available processes such as court or administrative proceedings. An arbitrator must honor the terms in this Terms of Use and can generally award the same damages and relief a court can award under the law, including declaratory or injunctive relief. Certain rights that you might have in court such as access to discovery may be unavailable or limited in arbitration.

Any dispute, controversy or claim between you and VICTRA, its agents, employees, officers, directors, principals, successors, assigns, subsidiaries or affiliates (collectively for purposes of this section, ‘VICTRA’) arising out of or relating to these Terms, the Site or Services (collectively “Dispute”) shall be settled by final and binding arbitration.

All Disputes shall be governed by the laws of the State of North Carolina, without regard to principles of conflict of laws. If there is a conflict between the AAA Rules and this arbitration clause, the arbitrator shall resolve such conflicts to preserve the parties’ mutual obligation to arbitrate claims on an individual basis.

Process. You agree to first try to resolve the Dispute informally by sending a written Notice of Dispute to VICTRA at consumerprivacy@victra.com or VICTRA Legal, 4820 Emperor Blvd, Durham, NC 27703. The Notice of Dispute must describe the nature and basis of the claim and the specific relief sought. If the Dispute is not resolved within 60 days of the date the Notice of Dispute is received by VICTRA, you agree that you or VICTRA may initiate arbitration.

Notwithstanding the foregoing, in lieu of arbitration:

  • you or VICTRA may assert a claim in small claims court in the United States if your claim qualifies, provided that it is brought and maintained solely as an individual claim; and
  • you or VICTRA may assert a claim in court to enjoin infringement or other misuse of intellectual property rights; and VICTRA may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to protect its confidential information, trade secrets, or data security without waiving its right to arbitration of the underlying dispute.

 

Mass Arbitration Protocol. If 25 or more similar claims are filed against VICTRA by or with the assistance of the same law firm, group of law firms, or organization, or arise from the same event or practice (“Mass Arbitration”), the parties agree to coordinate proceedings consistent with the AAA’s Mass Arbitration Supplementary Rules. In such circumstances, the parties agree to select up to 10 representative cases (“Bellwether Claims”) to be arbitrated first, with the remaining claims stayed pending resolution of the Bellwether Claims. The outcome of the Bellwether Claims shall be used to facilitate resolution of the remaining claims. VICTRA and the claimants’ counsel agree to negotiate in good faith to resolve the remaining claims following completion of the Bellwether Claims. Nothing in this provision limits any individual claimant’s right to arbitration on an individual basis.

To initiate the arbitration process, send a letter to the AAA and to VICTRA at WeCare@victra.com with a request for arbitration and a description of your claim. You may also send a copy to the AAA online at https://www.adr.org/. The AAA’s rules govern payment of all filing, administration, and arbitrator fees. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration.

Filing Fees and Cost Allocation. VICTRA will pay all AAA filing, administration, and arbitrator fees for any arbitration you initiate, unless the arbitrator determines your claim is frivolous or brought in bad faith, in which case the AAA’s fee schedule will govern. If VICTRA initiates arbitration, VICTRA will pay all such fees. Each party shall bear its own attorneys’ fees unless the applicable law or the arbitrator’s award provides otherwise. If you are financially unable to pay the filing fee, VICTRA will consider a written request to waive or advance the fee on your behalf.

Notwithstanding the foregoing, nothing in this arbitration agreement limits your right to exercise any rights you may have under applicable federal or state privacy or data protection laws, including the right to submit a complaint or inquiry to a state attorney general, regulatory authority, or supervisory authority, or to submit a data subject request (such as a request to know, delete, or correct your personal information) directly to Victra.

Jury Trial and Class Action Waiver.  IF FOR ANY REASON A DISPUTE OR CLAIM MAY PROCEED IN COURT RATHER THAN IN ARBITRATION, EACH PARTY TO THIS AGREEMENT IRREVOCABLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE (WHETHER BASED ON CONTRACT, TORT OR ANY OTHER THEORY), UNLESS SUCH WAIVERS ARE UNENFORCEABLE.

Except as the Terms otherwise provide, you waive the right to a trial by jury and to the litigation of disputes in state or federal courts of general jurisdiction. You also agree that you may only resolve Disputes with VICTRA on an individual basis and may not assert a claim as a plaintiff or a class member in a class action, class-wide arbitration, consolidated or representative action and expressly waive your right to file a class action or seek relief on a class basis.

The arbitrator may award declaratory or injunctive relief to you only on an individual basis and only to the extent necessary to provide relief warranted by the individual claim. Other rights that you would have if you went to court, such as access to discovery, also may be unavailable or limited in arbitration.

Other.  If any portion of this ARBITRATION AND WAIVER OF CLASS ACTION clause is determined by a court to be inapplicable or invalid, the remainder of the clause shall still be given full force and effect.

To the extent that any other provision of the Terms is found to be inconsistent with rights, duties, and requirements of this ARBITRATION AND WAIVER OF CLASS ACTION clause, or where the application of such a provision would change or render unenforceable any part of this arbitration clause, such provision shall be null and void and the terms of this ARBITRATION AND WAIVER OF CLASS ACTION clause shall control.

18.  GOVERNING LAW AND VENUE

These Terms and any dispute arising out of or related to them or the Site shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration under Section 17, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Durham County, North Carolina, and you waive any objection to such jurisdiction or venue.

19.  ACCESSIBILITY

VICTRA is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards. If you experience any difficulty accessing the Site or any of its content, or if you need information in an alternative format, please contact us at consumerprivacy@victra.com or (855) 451-3314 and we will work to provide you with access in an alternative format or otherwise assist you.

20.  GENERAL TERMS

The following general terms apply to you and your use of the Site:

You agree that no joint venture, partnership, employment, or agency relationship exists between you and VICTRA because of these Terms or use of the Site.

Our performance of these Terms is subject to existing laws and legal process, and nothing contained in these Terms is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by us with respect to such use.

If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.

The provisions of the Disclaimer and Limitation of Liability, Indemnification, Arbitration and Waiver of Class Action sections, together with any other rights and obligations which by their nature are reasonably intended to survive such termination, will survive any termination of these Terms.

Unless otherwise specified herein or agreed to by the user, these Terms constitute the entire agreement between the user and VICTRA with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and VICTRA with respect to the Site. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

This Agreement is binding upon and shall inure to the benefit of both parties and their respective successors, heirs, executors, administrators, personal representatives, and permitted assigns. You may not assign this Agreement without VICTRA’s prior written consent. No third party shall have any rights hereunder.

You consent to receive all communications including notices, agreements, disclosures, or other information from VICTRA electronically. VICTRA may provide all such communications by email or by posting them on VICTRA.com. Nothing herein shall limit VICTRA’s right to object to subpoenas, claims, or other demands.

21.  HOW TO CONTACT US

If you have any questions regarding these Terms or our Privacy Policy, you may contact us at:

Phone: (855) 451-3314

Email: consumerprivacy@victra.com

Postal Address:

VICTRA

4820 Emperor Blvd

Durham, North Carolina 27703