Have a question, comment, or need assistance with returns? Call our domestically-based and trained Customer Care team at 1-800-279-3550 (M-F, 9 am to 9 pm EST).
You may terminate service for any reason within 30 days of activation. To terminate service without penalty you must return your device in original* condition, with ALL original packaging. Verizon activation fees are non-refundable unless you terminate service within 3 days of activation. A re-stocking fee of $50 will apply to any return or exchange of a wireless device except where prohibited by applicable law. All Verizon security deposits paid will be refunded by Verizon Wireless via US Mail within 30 to 60 days.
Refund and Exchange Policy
Devices and accessories presented for return or exchange must be returned within 30 days of the original purchase and must be returned in original* condition. Returns or exchanges must be accompanied by the original sales receipt and packaging. All missing components, not limited to home charger, manual or headphones will result in a $50 per item fee. Devices without the original manufacturer’s box cannot be returned. All device refunds and exchanges will be charged a $50 re-stocking fee (excluding defective devices exchanged for the same model that are covered under the 30 day warranty), except where prohibited by applicable law. If you received your merchandise through a “Buy One, Get One Free” or any coupon offer, all items must be returned to receive a full refund. No refunds will be allowed on headphones, opened screen protection products, any prepaid transactions, software, memory cards, or gift cards. Cash refunds over $50 will be refunded by corporate check and mailed to the customer’s home address. Corporate checks will arrive within three to five weeks.
Warranty and Repair Policy
New devices returned in original* condition within 30 days of purchase may be exchanged. After 30 days, if a warranty replacement is deemed necessary, the exchange is completed via mail through the Verizon Certified Like-New Replacement Program with a Certified Like-New replacement, that is either the same as the customer’s original device or comparable to the original device. Apple iPads and Apple Watches cannot be exchanged in store, and customer must contact Apple directly to obtain service. Warranty for all defective accessories are to be handled directly with the manufacturer and cannot be exchanged or refunded in the store.
- Original condition is determined by Victra personnel sole reasonable discretion. Phones must be in new, working condition and cannot have any physical or liquid damage.