
How Phone Upgrades Work: Trade-Ins, Financing, and Upgrade Cycles Explained
Quick answer A phone upgrade replaces your current phone with a new one on the same line. On Verizon, most people finance the new phone
Victra independently operates this site and is a Verizon Authorized Retailer.
Victra STAFF
Resides In
Raleigh, NC
Education
Radford University — B.A. in Graphic Design, Minor in Information Systems
Expertise
Web development, SEO, AI marketing tools, digital analytics, UX, wireless technology, Verizon products & services
Company Info
Victra – Verizon Authorized Retailer
Summary
Experience
Justin Creasy is the Web Experience & AI Manager at Victra, the largest Verizon Authorized Retailer in the country. He works on many parts of victra.com, including web design, SEO, data tracking, and marketing tools. His work helps support victra.com and almost 1,500 Victra stores across the country.
Justin has 6 years of experience in web work. He has spent the last 4 of those years at Victra. His main goal is to make victra.com easier and better to use. He does this through web design, SEO, and new AI tools that help create and manage content.
Justin also knows Verizon’s products well. He understands Verizon’s phones, plans, and network options. This helps him build a website that is not just well-made, but also helpful for customers trying to pick the right phone or plan.
Justin helped launch a digital business card tool used in hundreds of Victra stores. He has also built and managed websites using different platforms, including WordPress, Joomla, and Drupal.
Outside of work, Justin is a big Carolina Hurricanes fan. He has also played soccer his whole life. Both of these have taught him how to work well with a team – a skill he brings to his work at Victra every day.
Education
Justin has a Bachelor’s degree in Graphic Design from Radford University, with a minor in Information Systems. This mix of design and tech skills helps him do his job well today.
Quote from Justin Creasy
“Whether I’m improving a webpage or helping a customer understand their options, my goal is simple: focus on the customer, and make things clear and easy.”

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