Refund and Exchange Policy
Devices and accessories presented for return or exchange must be returned within 30 days of the original purchase. Returns or exchanges must be accompanied by the original sales receipt.
To be eligible for return, a device must be in like new, working condition, returned in the original manufacturer’s packaging with all included accessories such as sim tray, charger, and manual. The device must not have any liquid or physical damage.
No refunds will be allowed on headphones, opened screen protection products, any prepaid transactions, software, memory cards, or gift cards.
For devices and accessories which were not leased or financed, cash refunds over $100 will be refunded by corporate check and mailed to the customer’s home address. Corporate checks will arrive within three to five weeks. Purchases made by credit card will be refunded to the original credit card within 7-10 days.
All refunds for leased or financed devices and accessories will be remitted to customer by an approved third-party lease provider.
New Total by Verizon devices (except Apple iPhones) are covered by a one-year limited warranty administered by Total by Verizon as set forth below.
All reconditioned or refurbished phones sold by Total by Verizon (except Apple iPhones) have a ninety (90) day limited warranty.
New Apple iPhones are covered by a one-year limited warranty offered and administered by Apple. Please visit apple.com for more information.
To the extent available for purchase, refurbished iPhones and certified pre-owned phones are not covered by a limited warranty but may be returned for a refund within thirty (30) days of purchase.
To obtain warranty service for your Total by Verizon phone, please contact Customer Care at 1-866-663-3633. If your problem cannot be resolved over the phone, our technicians will provide you with a Return Authorization Number, which you will use to send your Product(s) to the designated Service Center for repair or replacement, at our option. For more details on Limited Warranty, please visit https://www.totalbyverizon.com/terms-and-conditions#tnc5.