If you have any questions about device protection and warranties please contact us:
Consumer Guests: 1-800-279-3550
Business Guests: 1-855-851-4183
Filing a Claim: 1-888-881-2622
Victra independently operates this site and is a Verizon Authorized Retailer.
You may add device protection within 30 days of purchasing a new device or if you are activating your own device as long as it's in good working condition.
You may contact your representative who you purchased your device and they can add Verizon Mobile Device Protect to your account or you can call 1-800-279-3550 and we will get you protected.
To file a claim, you must be the Verizon authorized account owner or account manager. This requires your Verizon account PIN. You must also pay your deductible (when applicable) at the time of a claim. For more information on the deductible amounts by device please visit here.
For lost, stolen or damaged devices, you can file a claim on insurance partner Asurion’s website or by calling 1-888-881-2622 (M-F, 9 to 9 EST) . For devices with a manufacturer’s defect, you can call Verizon at 1-866-406-5154.
When filing a claim, you may be asked to provide your device ID as well as the make and model of your device.
(Florida residents should work through Asurion for all claims, including those related to defects.)
Verizon Protect Business not only covers your eligible devices, but also helps you manage business devices and provide you with security software. With Verizon Protect Business, you get all of what is offered in the standard Mobile Device Protect solution from Verizon plus free access to industry-leading solutions from some of our top software and security partners. We’ve teamed up with thought-leaders in mobile threat defense technologies and services to help you streamline and protect mobility across your business with:
Mobile Endpoint Security from Lookout
Set policies for device apps to control risks, seal off and safeguard your sensitive information from phishing, apps, network threats.
Mobile Device Management from Wandera
Connect remote workers to business applications, managing their data, and advanced threat protection.
Moda and IoT Connect from Asavie
Manage GDPR, HIPAA, Sarbanes-Oxley compliance on any SIM-enabled device. Deliver easy, secure access to the content employees need on Wi-Fi or cellular networks.
Mobility Management & Mobile Threat Defense Solutions from MobileIron
MobileIron is a mobility management platform that allows you to implement security policies and manage devices, apps and content while giving your employees access to corporate data on the devices they choose. It extends security even further with embedded mobile threat defense (MTD) and controls for conditional access with zero-sign-on (ZSO) technology.
Mobile Device Management (MDM) from Verizon
Enables small business owners to manage, track and control the mobile devices and connecting to their networks. For example, you can set and control your security policies, access to applications and websites, and settings on mobile hotspot and USB devices through a single portal.
If you have questions or need help with enrolling please call 1-800-279-3550 (M-F, 9 to 9 EST).